If you have any questions or concerns, email us at or call us toll-free at 855-858-4624.  


 All transactions involving purchases from us shall be governed by (i) these Standard Terms and Conditions, (ii) any written contract that is executed by you and us, (iii) terms and conditions included in any written quote issued and executed by us and accepted by you, (iv) if you purchase from our website, any additional Terms and Conditions referenced by an “I agree” or similar button selected by you in connection with your purchase, and (v) any Terms and Conditions on the back of our invoice, if any, that relates to your purchase.


In the event of an inconsistency among the contract provisions and the terms and conditions listed in (i) through (v) above, the following rules shall apply:

  1. If the inconsistency is between an item executed by us and one that is not, the item that is executed by us shall take precedence.
  2. If the inconsistency is between two items that have been executed by us, the more recently executed one will take precedence.
  3. If the inconsistency is among these standard Terms and Conditions, the Terms and Conditions on the back of our invoice, and the terms and conditions referenced by an “I accept” or similar button, the terms and conditions referenced by an “I accept” or similar button shall take first precedence, the Terms and Conditions on the back of our invoice shall take second precedence, and these Standard Terms and Conditions shall take third precedence.

Satisfaction; returns; warranties.

When you purchase from Global Sourcing Connection, we will make every effort to get you the correct item and deliver it on-time.  Contact us within 7 days of merchandise receipt to correct any issues with your purchase. You can email us at or call us toll-free at 855-858-4624, and we will give instructions for shipping items back to us.   

We will exchange, replace or credit at our discretion. Notes: Items shipped directly from the supplier (Drop Ships), are only returnable or refundable if damaged.

If any fragile goods arrive broken, please save all packaging material for the shipper to inspect.  Contact us within 7 days of merchandise receipt to correct any issues with your purchase.

We warrant that each product will be free from defects in material and workmanship under normal use and service during its warranty period (as stated in the packing materials).  If you have used a product and discover that it is defective, and (i) notify us of the defect during its warranty period (including a description of the defect), (ii) if requested, return the product to us, and (iii) we agree that the product is defective and that the defect is not caused by accident, abuse, misuse, neglect, or use of the product contrary to our instructions or outside of the product's intended use; then we will either repair the defective product, replace it, or give you a refund at our discretion.  If you have a defective product, email us at or call us toll-free at 855-858-4624 for instructions. 

This warranty is the only warranty we give and is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability, satisfactory quality, or fitness for any particular purpose or use.    

Our obligations under these terms and conditions, including our warranty obligations, extend only to our customer and the original end user and does not extend to anyone else.

Order cancellation

Once your order is completed on our website, the order is processed.  If you need to make changes, please at or call us toll-free at 855-858-4624 immediately, and we will assist you. 

Limitations of liability

To the full extent permitted by law, we are not liable for any indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, prizes, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the sale of our products, even if you have previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence).  In addition, in no event will our liability or obligations relating to a product exceed the amount you paid for the product.


All amounts are stated, and payments are to be made, in United States currency.

Other communications

We will not be bound by any additional or different terms or provisions, whether printed or otherwise, in a purchase order, email or other communication from you unless we have signed it.

Shipping costs and sales and use taxes

Our prices do not include freight and sales and use tax are not included in our prices. Freight will be calculated at checkout based on the shipping method you select.  We are located in Illinois, and all applicable sales and use tax will be calculated at checkout .

Choice of law; venue

Our relationship with you will be governed by the internal laws of the State of Illinois, without regard to its conflict of laws rules, and by applicable U.S. federal laws.  All disputes or legal proceedings relating to our relationship with you or your purchase and use of what you purchase from us must be brought and heard exclusively in the federal courts located in Cook County, Illinois, USA, or the state courts located in Lake County, Illinois, USA, and we both hereby irrevocably consent and submit to personal jurisdiction in such courts for all such disputes or legal proceedings.

Force majeure

We will not be liable for any failure to deliver, or delay in the delivery of, any products to you due to any cause beyond our control, including but not limited to acts of God, fires, labor disputes, governmental actions, or inability to obtain materials, components, energy, manufacturing facilities, or transportation.

Privacy and security

We are sensitive to your concern about privacy and security on the internet. Please click here for our Privacy Policy page.