Frequently Asked Questions

Please do not hesitate to contact us if you can’t find the answer to your question in this FAQ section.

E-mail us at dupontcs@glosostore.com or call Toll Free 855.858.4624.

We want you to be happy with your experience and shopping with us. We will do whatever it takes to ensure your satisfaction with our products and service.

 


  • Orders can be placed online or by phone. Email: dupontcs@glosostore.com or call Toll-free: 855-858-4624 and an experienced account manager will assist you. Our team is here to help make the ordering process as easy as possible.

    From the Gloso Store website, select the item you want to order, enter the quantity and click ADD TO CART. Once you are finished adding items to your cart, click the CHECK OUT button.

    Once you place your order, you’ll immediately receive an e-mail confirmation with your order number. You can log into your account to check the status of your orders.


  • Once your order is completed on our website, the order is processed. If you need to make changes, please contact our customer service team immediately and we will assist you.

    E-mail us at dupontcs@glosostore.com or call Toll Free 855.858.4624.


  • Please contact us right away if you are not satisfied with your purchase. We will replace or credit at our discretion. Note: Items shipping directly from the supplier (Drop Ships), are only returnable if item is damaged.If returning an item, it must be returned in original packaging and be in resalable condition. If any fragile goods arrive broken, save all packaging material for the shipper to inspect. Contact us within 7 days of merchandise receipt to correct any issues with your purchase.

    E-mail us at dupontcs@glosostore.com or call Toll Free 855.858.4624.


  • To change your ship to or bill address you will need to click the “Manage my account” link and follow the instructions. If your order is already in process, please contact our customer service team immediately and we will do all we can to assist you.

    E-mail us at dupontcs@glosostore.com or call Toll Free 855.858.4624.


  • Please call toll free 855-858-4624 or email us dupontcs@glosostore.com if you can’t find an item or have any questions. We are also happy to discuss any custom projects which require artwork that is not shown on this website or products not shown on this website. We can offer additional ideas for your special event and provide a custom product quotation.


  • Each item will list the minimum quantity required to order. In some cases, the minimum requirement is one piece, while other items will be higher. The system will prevent you from adding incorrect quantities to your cart, if there is a specific minimum or increment required. If you have a large order and need more than the available inventory quantity shown, please contact us. If your quantity exceeds our highest tier price break, please contact us before adding to the cart, as additional discounts may apply for large orders.

    E-mail us at dupontcs@glosostore.com or call Toll Free 855.858.4624.


  • The website will show the availability of items in real time. If a product is out of stock, customers will not be able to add the product to their cart. You may request notification when an item is back in stock, and you will receive an email with a link to place an order.


  • Click here for a step by step guide on how to add items to your wishlist and instances in which you will want to add items to your wishlist.


  • We accept Visa, MasterCard, American Express and Discover cards. Your credit or debit card will be charged when your order is placed.


  • Click here for a step by step guide on how to manage your credit card information.


  • Click here for a step by step guide on how to pull an order history report.


  • A drop ship item ships directly from the manufacturer and has up to a 6 week production time. If you are ordering a standard item and a drop ship item you will be billed for each item upon shipping. Therefore, you will be billed separately for both the item(s) and the shipping once you receive confirmation that the item(s) have shipped. All drop ship items are marked with a drop ship icon on the product page. The icon will indicate the estimated production time for that item. Note: Items shipping directly from the supplier (Drop Ships), are only returnable if item is damaged.


  • Stocked items will be charged as soon as they ship from our warehouse. Drop ship items will only be charged when they ship from the manufacturer. If your order combined in-stock items along with drop ship items, they will be billed separately so multiple charges may appear on your statement.


  • Freight and sales/use tax are not included in the prices. Freight will be calculated at checkout based on the shipping method you select. We are located in Illinois, and all applicable sales/use tax will be calculated at checkout.


  • Clients from around the world can purchase from our site in U.S. currency. Please contact customer service at dupontcs@glosostore.com or call Toll Free 855.858.4624 so that we can provide an international shipping quote for you.


  • The Gloso Store is sensitive to your concern about privacy and security on the internet. Please click here to view our privacy policy.


  • Prices are subject to change without notice.